Compare the market produced a large number of motor policies. I was able to select the one that was most suitable to my needs. This then directed me to the insurance provider, where I set up the direct debit and paid the initial deposit. I had selected a premium policy with Aviva and found that it still gave me a saving of £6 a month on my current policy.
Date of experience : 04 September 2024
Reply from Aviva
We’re glad to hear you found a suitable policy with us through Compare the Market and saved a few pennies! Your feedback is much appreciated. Welcome to Aviva 💛
If you need to contact us, you can find us on Facebook or Twitter at @AvivaUK. You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.
Aviva Social Team
26 reviewsMuch easier cheaper and less hassle than Lloyds bank who are pretty useless maybe the future is more AI systems than stroppy sales staff who are stealing g jobs from people who.might actually like working in customer service
Date of experience : 04 September 2024
Reply from Aviva
Hi John, glad to hear everything was stress-free for you.
We're always a message away if you need us 🙂
If you need to contact us, you can find us on Facebook or Twitter at @AvivaUK. You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.
Aviva Social Team
4 hours agovery simple process took no more than 20 minutes to get all details sorted and set up my account.
gave me a good price and everything was explained when going through the final bits of the insurance policy.
Date of experience : 05 September 2024
5 minutes ago£100 above the cheapest and does not include any claim bonus protection and recovery. but solid customer service and a proven trustable company. have many many years with them on and off is just one competitor that comes close but I cannot mention it for obvious reasons. so in between two companies . two years with the other one and 2-3 years with Aviva, then the price goes up and I go to the competition and so on. That £100 bothers me but not Aviva. I thought that you would meet a customer in the middle.
Date of experience : 05 September 2024
11 reviewsQuite early for a review by the option was there once I completed my car insurance purchase. One of the cheapest and the process was easy enough. Only 4 stars and when you purchase online its only an online service and the message given was clear that I can't contact them by phone?! Hope there's flexability to this as I still prefer speaking to humans for my renewal queries etc.
Date of experience : 04 September 2024
Reply from Aviva
Thanks for your review and choosing us first of all. If you've started an online policy with us, it would explain how the policy is supported when you ran through the quote with us. We really appreciate you choosing us.
If you'd like to check how your policy is supported, please pop us your policy number in a private message on Social Media. You can find us on Facebook or Twitter at @AvivaUK. Thanks for your comments.
Thanks,
Aviva Social Team
You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.
13 reviews Updated 2 days agoIt was very simple and easy to navigate, as I worked my way through the pages. Each step was clear and concise, and I was waiting for ‘that sudden jump’ in the price as I put my add-ons: but it wasn’t that way! Aviva was the cheapest by far - and I’m so glad I ventured out of my comfort zone to ‘comparison sites’ and found Aviva!! Thank you for being honest and up front with your quotes and add-ons👌🏽
Date of experience : 03 September 2024
24 reviews 3 days agoMy renewal of house insurance came through from my previous insurer at a 37% increase on last year, with no justification. I used a comparison site and insured for the next 12 months with Aviva. They were the third cheapest but I new the name and the process was so simple, quick and easy.
Date of experience : 02 September 2024
Reply from Aviva
Awesome feedback, Clive. Always great to hear we've been competitive, welcome to the Aviva family 🙂
We're a message away if you ever need us!
If you need to contact us, you can find us on Facebook or Twitter at @AvivaUK. You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.
Aviva Social Team
14 reviews 4 days agoOne of the lowest car insurance quotes. They verified my previous no claims bonus years themselves, so no messing about trying to send that info from my previous insurer. NO sudden increase in the quote as I worked my way through the pages online (Take note AA insurance!)
Date of experience : 01 September 2024
Reply from Aviva
We love getting feedback like this, and thank you for choosing Aviva for your insurance this year.
We're just a click away if you need us. Furthermore, we hope you have a safe and trouble free motoring journey 🚗 😊.
Thanks, Aviva Social Team
3 days agoUnlike Churchill who gave a price then reduced it when i said i could get it cheaper. You just gave me a fair price taking into account over 25 years of accident free motoring.
Date of experience : 02 September 2024
Reply from Aviva
Thank you for taking the time to leave this kind review.
Welcome, thank you for choosing us here at Aviva 🤝 😁
Aviva Social Team.
2 days agoInitally, the adress that came up was not exactly the same as the go compare and my actual address.it was one critical line short. there are two houses in our urban areawith the same number and street name. I corrected the error.
Date of experience : 03 September 2024
Reply from Aviva
Morning Alan,
Thanks for taking the time to leave a review.
It's strange to see your correct address didn't show when it was selected on the comparison site. I'm glad to see you were able to select the correct address.
If you need further help, feel free to contact us directly on Facebook or Twitter at @AvivaUK. You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.
Thank you.
Aviva Social Team
This was my first experience to pay for my car insurance online. I'm absolutely poor at using IT devices but managed it after a lot of struggling. After all It was great, I mean some information online. But because of my nervousness, I cannot give the 5 stars.
Date of experience : 02 September 2024
Reply from Aviva
That's great to hear your experience was a smooth one.
We're always a quick message away if you need us 🙂
If you need to contact us, you can find us on Facebook or Twitter at @AvivaUK. You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.
Aviva Social Team
Excellent service great price been with direct line for 8 years and the prices kept increasing every year so very happy with avviva
Date of experience : 04 September 2024
Reply from Aviva
Hi Sarah, and welcome to the Aviva family.
Happy to have you on board, please do reach out if ever you need anything 😃
If you need to contact us, you can find us on Facebook or Twitter at @AvivaUK. You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.
Aviva Social Team
12 reviews 4 days agoSorted via Compare the Market. All details read through without issue. Further options and upgrades easy to sort out. Very good price on the RAC package.
They sorted the NCD proof direct so no hassle finding emails etc.
Date of experience : 01 September 2024
Reply from Aviva
Thanks for the awesome feedback, Roger, and glad to have you on board!
We're a quick message away if you need us 😁
If you need to contact us, you can find us on Facebook or Twitter at @AvivaUK. You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.
Aviva Social Team
14 reviews 8 hours agoBy far the cheapest quote for my car insurance with the added extras at no extra cost. Excellent.
Date of experience : 05 September 2024
6 hours agoAviva have sent me a renewal notice for house insurance that has increased my premium from £187.98 to £269.10, and reduced cover by increasing excesses. Nothing has changed and no claims have been made. Personally I regard this as a SCAM. Beware of Aviva!
Date of experience : 24 August 2024
Reply from Aviva
Hi David, thanks for feeding this back to us.
Premiums can often change each year, and though we'd love you to stay with us, you have to decide the cover that's right for you.
If you'd like to discuss your renewal, please do reach out to us with your full details and policy number 🙂
If you need to contact us, you can find us on Facebook or Twitter at @AvivaUK. You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.
Aviva Social Team
5 days agoTo be fair, Moneysupermarket.com did the heavy lifting, but Aviva have offered the best deal by far! Just a little confusion at the start of actually accepting the offer, as there were options on the screen which I believed were already included in the policy. These were individually priced, asking me "yes" or "no", and as I didn't want to pay any extra than the quoted premium, I responded "no". After further thought, I returned to the start again, in order to confirm these WERE already included. Apart from that glitch, the whole process was smooth and streamlined, not taking that long at all.
Date of experience : 31 August 2024
Reply from Aviva
Thank you for taking the time to share your feedback. We're glad to hear you found our deal to be the best and the overall process smooth. We apologise for any confusion regarding the optional features on the screen and appreciate you bringing it to our attention. We're constantly working to improve our service, and your comments will help us enhance the experience for future customers. If you have any further questions or need assistance, please feel free to reach out.
If you need to contact us, you can find us on Facebook or Twitter at @AvivaUK. You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.
Thanks, Aviva Social Team ☺️
2 days agoFirst and foremost your cover policy fee was not excessive compared to other providers. I found navigating your site quite easy with the steps provided.
Date of experience : 03 September 2024
Reply from Aviva
Hi Nez, that's awesome feedback, we're glad to have you on board.
We're never far away if you need anything 🙂
If you need to contact us, you can find us on Facebook or Twitter at @AvivaUK. You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.
Aviva Social Team
Absolutely appalling claim process with Aviva Zero. So far I have provided all the accident details three times. First when notifying, then again via email, then again via a different portal. I have received calls I cannot return, text messages and emails from different people. Been able to book my repair whilst the repair company have not yet valued the repair. When given a number to call they cannot access my details. All the while the other party insurance company has contacted me offering a courtesy car and to accept the claim. Truly the worst customer experience possible.
Date of experience : 04 September 2024
Reply from Aviva
Hi Nic, very sorry to hear of your experience with your claim. We'd love to help all we can, please reach out to us with your full details, we'll try our best to get this resolved for you.
If you need to contact us, you can find us on Facebook or Twitter at @AvivaUK. You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.
Aviva Social Team
17 reviews 12 minutes agoThis is a very easy web site to use, no problems navigating round it and simple wording avoiding mistakes.
Date of experience : 05 September 2024
22 minutes agoAviva are refusing to pay out money due to be paid to my 92 year old Aunt as her husband who died 13 MONTHS AGO was the account holder. Despite sending Aviva the only ID she possesses (a disabled parking Blue Badge permit) they have a ‘protocol’ that does not recognise the document. Aunt doesn’t have a passport, she doesn’t drive, she has no recent utility bills as she lives in a care home. This company writes the same letter to us every month demanding documents THAT DO NOT EXIST for her. We reply giving them the same information, my Uncle’s death certificate, a copy of her Blue Badge permit, information about POA and that she does not possess the required documentation. Still they will not pay her and I believe it is a deliberate ploy to avoid having to pay out money. Disgraceful.
Date of experience : 05 September 2024
Asks for reviews — positive or negative
Pays for extra features
Replied to 89% of negative reviews
Replies to negative reviews in < 24 hours
Profile and reviews have been merged
Information provided by various external sources
Aviva insurance, savings, investments and pensions. Get an online insurance quote now, from the official Aviva website
