Vero’s online claim lodgement is easy to use and usually takes less than 5 minutes to complete.
Vero are proud to be awarded the 2024 Gold Mansfield Award for overall claims excellence for the fifth consecutive year. We put customers at the heart of everything we do and are committed to continuing to develop our Best-in-Class Claims service through technology, simplified processes, and dedicated claims officers.
At Vero, we are committed to creating a positive customer experience during the moments that matter and delivering Best-in-Class Claims Service. We understand claims can be stressful for customers which is why we are committed to your success. We are focused on delivering quality services enhanced by our continual investment in innovative technology and our people. Our commitment to customers is that we will treat them fairly and consistently, as we would wish to be treated ourselves. To ensure consistency across all financial services, regulatory changes have now included Claims Handling as a Financial Service, and as such, we have aligned our claims processes to those requirements.
Introducing our Quick Claims Process. We have explored exciting technologies and have implemented a new way of managing your claims. Our enhanced capabilities now allow us to automate our processes to help provide best outcomes. We value your time and in doing so, where possible we will minimise contact with you and will prioritise communicating via email 1 .
The Quick Claim process applies to claims of up to $15,000 lodged online and by email.
We assign a dedicated Claims Officer to manage your client's claim, which means we can effectively answer questions and ensure your client's needs are met.
1. Our contact with you may include, but not limited to: new claim acknowledgment letter, finalisation letter, cash settlement fact sheet, confirmation of EFT details etc.
2. Only available for Commercial Property and Specialty claims, excludes Motor and Home claims. Only available for claims lodged Online.
Vero's commercial motor claims are quicker, easier and more reliable, with repairs conducted by leading service providers all over Australia.
Capital S.M.A.R.T. 4 Repairs is the largest repair network available to all Vero Customers, offering quality rapid repairs for vehicles that have sustained low to medium damage.